At STRANO HELVIA, we take pride in delivering premium quality apparel inspired by global fandoms and timeless culture. Your satisfaction is our priority.
✅ Returns
- You may request a return within 7 days of receiving your order.
- The product must be unused, unwashed, and in its original packaging with tags intact.
- Customized or limited-edition items may not be eligible for return (unless defective).
✅ Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days back to your original method of payment.
✅ Exchanges
- We offer exchanges for size or product defects, subject to stock availability.
- If the desired size/product is unavailable, a refund will be issued instead.
🚚 Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.
- In case of a defective/wrong product, STRANO HELVIA will bear the return shipping charges.
📩 How to Initiate a Return
To request a return or exchange, please contact us at:
Hello@stranohelvia.com with your order number and details of the issue.